One Window Operation / Complaint Cell of FDA.

Contents
• History
• Functions
• Organizational Chart
• Procedures
• Complaints Status
• Contact

Complaints Cell & One Window Operation

Complaint Cell / One Window Operation in FDA was established in November,1999 with a view to provide expeditious relief to the General Public. Direct access of the General Public to FDA functionaries have been banned and all the petitions / applications are received through One Window. The Directors concerned however, are daily available to General Public for personal hearing, in case of emergent needs. Any unresolved issues reported to the complaint cell at one window counter are brought to the not ice of the Director Finance, FDA who is also incharge of one window counter and the complaint cell. All such complaints are formally sent to the Director concerned for personal intervention and redressal. The complaints are also followed up personally by the complaint/counter clerks for accelerated disposal. Incharge one window counter / complaint cell remains available to attend to any grievances / problems and frequently visits the counter himself to attend to the grievances issues for redressal.

Functions

Procedures

1. The petitioners can file their application on a plain paper duly supported by a copy of National Identity Card and a copy of the proof of ownership / title of the plot on the respective counters of Estate Management (EM), Town Planning (TP). Any details of the job to be accomplished can be obtained from the concerned directorate on the web site. Applications / petitions are entertained / disposed of only from/to the original owners, the persons carrying certified copies of the General Power of Attorney duly registered with the Sub-Registrar and or the persons carrying Special power of Attorney on a stamp paper worth Rs. 500/- duly attested by the Notary Public. The payment challans of all types however, can be received at the window by a person carrying Authority Letter issued by the original owner or its General Power of Attorney (duly registered) after necessary verifications. At present, 4 Counters are operative at the window for receipt of petitions / giving replies / disposal of cases. A complaint clerk of the complaint cell and a complaint box is also available at the window. These counters attend to the following Directorates:
   1. Estate Management.
   2. Town Planning.
   3. Engineering.

2. The replies/observations to the petitioners in all cases are delivered from the counter within due date. In complicated cases or where it is not possible to give final reply interim reply is given for information of the petitioner. Replies not received by the General Public within due date are kept for 30-days thereafter the same are dispatched at the available address of the petitioner through post. Original documents i.e. approved plans, sale agreements, transfer letters are dispatched to the Directorate concerned for receipt by the petitioners personally Such documents dispatched through post, if misplaced are liable to be misused.

One Window Counter
&
Complaint Cell

Contact:Director Finance
Incharge One Window Counter/Complaint Cell,
Phone:(92) (041) (920 1540)
Address:FDA complax, The Mall Road, opposit DHQ Hospital,
Faisalabad, Pakistan.